Policies

By accessing HomeBite you agree to these terms. Our platform lets you browse menus, build subscription plans, and place add-on orders subject to availability in your delivery zone.

You must provide accurate contact and delivery details. We may suspend accounts that misuse promotions, attempt fraudulent payments, or harass kitchen or delivery partners.

Menu items, prices, and slot availability may change weekly. Confirmed subscription charges follow the plan and billing cycle shown at checkout.

HomeBite content, branding, and menu data are protected. You may not scrape, resell, or redistribute our catalog without written permission.

We collect information you provide at signup and checkout: name, phone, email, delivery address, payment references, and order preferences (diet, spice, slots).

We use this data to fulfil orders, send service updates, improve menus, and comply with legal requests. We do not sell your personal information to third-party advertisers.

Payment processing may be handled by regulated partners; we store only tokens and transaction references needed for receipts and subscription renewals.

You may request access, correction, or deletion of your data by contacting support. Some records must be retained for tax and food-safety compliance.

Subscriptions renew according to the cycle you select (weekly, monthly, or custom seven-day builder). Delivery slots are reserved for the plan type: morning tiffins, afternoon lunch, or evening dinner.

Plan changes (people count, tiffins per day, slot time) take effect from the next billing period unless we confirm an earlier switch.

Pausing or skipping days may be available in your account before the kitchen cut-off—typically 8:00 PM the day before delivery.

If a slot is unavailable due to operations, we will offer the nearest alternative or account credit as described in our refund policy.

You may cancel a subscription before the next renewal date from your profile or by contacting support. Charges already processed for the current cycle are non-refundable except where required by law.

Report missed or incorrect deliveries within 24 hours with photos where applicable. Verified issues receive replacement meals or wallet credit at our discretion.

Promotional discounts apply only to qualifying orders. Abuse of referral or coupon programs may result in cancelled benefits.

UPI Autopay mandates can be revoked through your bank app; doing so may pause your plan until a valid payment method is added.

Partner kitchens follow local FSSAI guidelines, daily ingredient checks, and sealed packaging for delivery.

Menus indicate vegetarian, egg, and non-vegetarian items. Cross-contact may occur in shared facilities—please note allergies in order notes.

Consume meals within the recommended time on the label. Refrigerate leftovers promptly and reheat thoroughly.

We investigate hygiene complaints immediately and may suspend suppliers until corrective action is verified.